Refund policy

Effective October 11, 2026.

Failed generations

Reserved credits are returned automatically only when a request definitely did not reach the provider or the provider confirms a terminal failure. A timeout, network interruption, or delayed request is not treated as failed while the provider may still be processing or billing it; the reserved balance remains held until the outcome is reconciled.

Subscriptions

Crypto purchases are one-time payments and do not create subscriptions or automatic renewals.

You may cancel future renewal at any time from your account through the selected payment provider. Except where law requires otherwise, a cancellation does not refund the current billing period or used credits. If you were charged after a confirmed cancellation, contact us so we can investigate.

One-time credit packs

You may request a refund within 7 days of purchase if none of the purchased credits has been used. Once credits from a pack have been used, the pack is generally non-refundable because digital generation costs are incurred immediately.

Duplicate or unauthorized charges

Contact [email protected] with the account email, charge date, and payment provider and invoice or transaction identifier. Do not email full card details. Approved refunds return to the original payment method; payment-provider processing time is outside our control.

Mandatory rights

This policy does not limit non-waivable consumer rights in your jurisdiction.